What makes us tick

We were established to serve the interests of customers, members, the community and colleagues. That’s why we exist. Today we are more committed than ever to realising our ethical, social and commercial ambitions.

We are a highly commercial business – and for good reason. The more successful we are, the more we can give back to our customers and members, and the better we can support and change the wider world.

Of course, success doesn’t come at any price. We do everything for the benefit of our customers and members – and we will never do anything to affect this relationship. In fact, we deliver a service that is truly community-based. From the range of food in our stores to the diversity of our people, we aim to be a true reflection of the communities and markets in which we operate.

A responsibly managed business. A long and active social vision. Ethically sourced products and leaders in Fairtrade. A passion for quality. A commitment to the local community. What we stand for resonates with so many people, in so many places across the UK.