The Co-operative Banking Group is a business with a difference.
Joining us in either Change or IT, you will work on projects that are driving a major transformation in our business to build a truly compelling, co-operative alternative.
We are looking for people who will make a difference to customers, members and the wider community. However, it is also about making a difference to your skills, your experience and your career. The journey we take together will challenge you, engage you, stretch your capabilities and offer you genuine job satisfaction: the kind of satisfaction that comes from working for a business that thinks differently.
The Co-operative Banking Group is no ordinary financial organisation and this is no ordinary IT team. We are innovative, ambitious and determined, but we are also focused on our customers, members and the wider community – and what IT can do for them.
We go the extra mile to ensure customers get the best from us and we get the best from our customers. That means offering services and facilities that are efficient to use and efficient to run, all delivered to challenging time, cost and quality criteria. It means giving the customers a choice about how they engage with The Co-operative Banking Group: whether it is by telephone, internet, SMS, branch or business centre. It also means giving the business the information it wants, when it wants it.
2010 saw a significant increase in IT activity that looks set to continue. During the year, almost 10,000 changes were implemented, more than 125,000 calls were taken by the service desk and over 36,000 service requests were completed. 177 projects and 163 small projects were successfully delivered and, going forward, we are currently engaged in 208 projects that seek to integrate activities following our recent successful merger with Britannia.
Modern banking depends on IT, and we strive to offer IT solutions and IT services that enable The Co-operative Banking Group to achieve all its goals. To ensure we partner the business closely, our 700-strong IT team is based at six locations in the UK: Manchester, Stockport, Leek, London, Skelmersdale and Plymouth.
Because you make the difference, we want to make a difference to you. A performance-led culture, we work on the principle that our success is your success and vice versa. While we offer competitive salaries, we also offer a whole host of other benefits that make for a very valuable rewards package.
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