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  • Retail Operations Programme

Retail Operations Programme


Programme length: 2 years


You’ll get off to a flying start with a two week long introduction to the business. You'll meet various people you’ll be working alongside including managers, directors, and of course your buddy. They’ve already been through the programme and will help you along on your journey. As part of your induction you’ll also take on a mini project, helping you get to grips with the other business areas, while giving you the chance to build your network of contacts.

Customer Insight Project

Your first big project will focus on our customers. After all, they’re at the centre of everything we do. We’ll team you up with other graduates and give you a challenging customer issue to investigate. You’ll need to plan your approach as a team, manage your time and get to the heart of the issue. Then comes the hard bit: identifying recommendations and presenting to senior managers. It’s by no means a paper exercise. We really want to see your ideas, so we can use them to improve the business.

Core Year

Having gained an in-depth understanding of our customers, you’ll then have the opportunity to broaden your experience by embarking on your Core Year. Here you’ll get to experience different functions within the Group, outside of Retail Operations. Not to mention the chance to pioneer projects of your own. The aim is to give you a broader experience of the Group before specialising in your chosen area. After all, future leaders and pioneers don’t always specialise right from day one. It’s as much about breadth of experience as it is about depth of knowledge.

Specialist Year

With a full understanding of our Head Office functions, the next step will be to gain specialist knowledge and experience. This will help you get your Retail Operations career off to a flying start. During the first 12 weeks of your specialist year, you’ll go through our store-manager training programme. Giving you all the management and store leadership experience you need to manage a store of your own.

Business Role

Once you’ve proved you can successfully manage a store, you’ll then enjoy structured development. This will give you all the skills, knowledge and experience you need to become an operations manager in the near future.

Management Development Programme

Starting with feedback from your assessment centre, your development path will draw together every aspect of your learning. You’ll embark on a structured development programme covering everything from commercial awareness to leadership skills. Put simply, they’ll give you everything you'll need to take the business forward. Better still, you’ll have a wide range of support including a mentor, a personal development budget and all our full support in driving your career.

Learning and Development Reviews

Learning is constant. So we make sure we review your performance and progress continually. After each project we’ll talk, reflect and plan the next steps, helping you to focus on your development and boost your career.