One of many things that set us apart from other organisations is the way in which the different areas of our business are organised and operated.
Our online shop is proving to be a great success and, just as in-store, we’re dedicated to providing the best possible customer service online, with customers rating us 4.5 out of 5 for satisfaction.
Electrical in Food
Our electrical range can now be found in 250 food stores, and we recently launched six electrical concept stores within our larger food stores. These include a touch-screen terminal where customers can access over 2000 products in stock at our warehouse for immediate delivery.
Over the next 12 months we aim to increase the number of electrical concept stores and to offer smaller electrical stores a terminal where consumers can choose the product, pay and book delivery themselves.
The Co-operative Commitment
As part of the Co-operative Group we are committed to The Group’s unique values. These are:
To serve everyone
We aim to cater for the needs of the whole community: the young, the old, those with disabilities and, of course, busy families.
To provide a high quality service
We seek to offer a friendly, courteous and efficient service to all our customers.
To offer quality and value for money
We offer good quality products at fair prices and all our products are backed by our unique guarantee.
To provide accurate information and to respect our customers' rights
We always aim to obey all laws designed to protect the customer, and to describe our goods and services accurately, giving as much information about them as we can. We will campaign to secure further legal safeguards, wherever we believe the consumer is vulnerable, in order to raise standards of protection for all.
To protect the environment
We recognise that all commercial activity has an impact on the environment, but we are determined to measure and to minimise the adverse effects of our activities, while contributing to environmental improvement. We fully recycle all product packaging from domestic kitchen appliances.
Since April 2009 we have responsibly recycled 151 tonnes of old domestic appliances.
To look after all our employees
We are committed to offering comprehensive training and good terms and conditions to all our employees.
To help the community
The Co-operative is part of the community and actively contributes to the well-being of the communities it serves.
To help the wider world
The Co-operative believes that it is wrong for many of the world's citizens to be condemned to a life of poverty, and, while recognising the limitations of its influence, will seek, whenever it can, to ensure that producers in developing countries get a fair reward for their efforts.