Sales Team Manager
Tell us about your role…
My role involves overseeing the work that my immediate sales team do, ensuring that we not only take orders, but process those orders through to completion ensuring that the customer is satisfied. Some customers do still like to place orders by phone, and by offering excellent service, we can generate more orders through word of mouth and positive feedback.
How do you support the rest of your team?
It’s my personal duty to get the most out of my team, and help them to stay motivated and hit their sales targets. I do this by encouraging regular one to ones and training. Often our staff will have the opportunity to go out on manufacture courses or attend in-house training courses. The key to this job is product knowledge; we sell a wide range of appliances and it is important that we are clued up on how all of these appliances work.
Do you enjoy your job?
Yes, I really enjoy my job because it’s varied and so I face new challenges every day. I particularly enjoy working with the Buyers by keeping an eye on the trends in the marketplace and keeping our range fresh. I also like speaking to customers on a daily basis
What is it like to work for The Co-operative Group?
The Co-operative as an employer truly understands its employees. There is a clear recognition of the fact that everyone has their own areas for development, and so training is a priority right across the Group There are always opportunities for progression and everybody is looked after.