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About Funeralcare

The UK's leading Funeral Director

You can become part of one of the UK's leading Funeral Directors as well as part of one of the most celebrated and historic brands within the UK. The Co-operative Funeralcare has become the country’s leading Funeral Director because of the high quality of care we offer. We know that we can maintain and improve upon this position by continuing to employ, develop and inspire the people in the business. 

We offer all our employees a wide range of internal and external training opportunities, and all our employees are encouraged to take a BTEC vocational qualification in funeral directing, which The Co-operative Funeralcare has helped to set up.

We understand that, to continue offering exceptional client care, we must ensure that all our people have the required knowledge, equipment and motivation.

Through training and continual development, our colleagues understand the needs and feelings of the bereaved and the importance of spending time helping families to plan a funeral that truly reflects the life of an individual.

We are members of the National Association of Funeral Directors (NAFD), the UK’s leading funeral trade association, which is dedicated to maintaining the highest professional standards. At The Co-operative Funeralcare we operate all of our funeral homes according to a strict NAFD code of practice, which ensures clients’ rights are properly protected. For more information, please visit the NAFD website. To find out more about the client services we offer and further information about The Co-operative Funeralcare, visit our website here

Our standards

We are committed to providing our clients and their loved ones with the best possible care using funeral homes, facilities and vehicles which are maintained to the highest standards. To help ensure this we have:

  • A dedicated standards team that continually visits and audits our services and facilities to encourage and foster improvements
  • A comprehensive ‘mystery shop’ programme to ensure we maintain a high level of client service
  • Client service questionnaires, which we ask all of our clients to complete. This allows us to understand what our client’s think about our service and to manage and monitor the service we provide.

We have a national funeral home network

We have over 850 funeral homes operating throughout the UK, so in choosing The Co-operative Funeralcare, you will be dealing with an organisation which has unrivalled knowledge of funeral practices, customs and products throughout the UK - knowledge which can be used to meet the widest possible range of funeral requests.