To ensure that the operational teams are supported at all times, there is a number of field-based support teams in addition to the management structure. These include:
- Audit Teams
- Standards Teams
- Training and Development Teams
The Audit team visits our branches, ensuring that all the correct procedures and policies are followed. This may include the checking of paperwork and ensuring that the branch is up-to-date with all relevant documentation. The role requires extensive travel and an eye for detail as well as the ability to quickly build relationships with their operational colleagues.
The audit process is welcomed and viewed as a positive and vital role, both in ensuring that all our branches are consistent and in enabling the business to run as smoothly as possible. Although some previous knowledge of the business is an advantage, full training in the role is given. The role is both interesting and challenging, as the drive for consistent quality remains a permanent focus within the business.
The standards team ensures that the standards of service the client receives are as high as possible. The Standards team will ensure that our branches reach the required level of cleanliness and that all our colleagues are both professional and client-focused.
Requiring a large amount of travel, a position within the Standards team requires not only an eye for detail but a complete understanding of the high standards that Funeralcare expects from all its colleagues and branches.
While positions in the team are demanding, they are incredibly rewarding, as you are directly ensuring the consistent high quality of service that our clients receive.
The training team works in the operational areas of the business, ensuring that employees have all the support, guidance and training they require. Working both to identify training needs and deliver Funeralcare training skills, the team plays a huge part in ensuring all staff are able to offer the client the best care possible.
The training team works with all branch and hub staff to deliver training, from induction through to the NVQs and other recognised qualifications that the business offers.
Roles in the team would suit those with Funeralcare experience, but this is not required. For those working within a training environment the team provides an exciting challenge in an ever-changing and developing industry