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Co-operative life planning

With the market’s widest range of products and payment options, we are the UK leader in funeral planning, trusted by thousands of people to provide a quality, caring service, whatever their needs or budget. In 2009 alone, we sold over 50,000 funeral planning products, and this team’s aim is to make our services more attractive and accessible to more people than ever.

We have a quality product and a trusted brand, as well as established sales channels which include funeral homes, a website and direct telephone enquiries. The platform for growth is sound, and we need people to help drive the business forward.

Life Planning job vacancies at The Co-operative Head Office require a broad range of skills, from front-line customer care specialists through to marketers and accountants with a variety of experience and backgrounds.

Sales and Marketing

By developing new products and marketing across all our sales channels, our focus is on developing new business opportunities, not least by managing relationships with our sales and redemption partners, which include AXA Sun Life, Engage Mutual Assurance, Newcastle Building Society, West Bromwich Building Society and, of course, our very own Insurance Service. 

Commercial and Strategy

We provide the financial and commercial expertise which helps run and develop the business. As well as the production of year end accounts and management information, our responsibilities include delivery of the three year business plan and providing input into new product and partner propositions.

Operations and Business Support

This is all about behind the scenes support to make sure we can deliver the highest levels of service and quality to our customers – not least through our dedicated Service Centre. Our Operations team makes sure everything runs smoothly so that customers receive the very best service at this difficult time. Our Business Support teams make sure our systems work effectively and help to shape and deliver new strategic initiatives.