call centres

The Co-operative Group sells travel through a huge range of distribution channels, including specialist call centres. We operate our call centres from a number of different locations, talking to both customers and colleagues over the phone and helping them to find their right holiday choice.

While they may be termed ‘call centres’, we believe they are much more than that. Our people are true travel advisers who prefer an office environment to that of a high street branch. They enjoy the chance to talk to customers and colleagues about their holidays and travel plans, offering exactly the type of professional service that you would associate with The Co-operative brand.

Our main call centres are:

The Co-operative Travel – Based in Manchester and employing over 200 staff, who deal with the fulfilment of travel for our affinity partners, our web sales development and in-house customer service and administration.

Cumbria Cruises – Our specialist cruise division is based in Barrow-in-Furness, employing over 80 people, all of whom are passionate and knowledgeable about cruising. For 3 years in succession it has been voted Best Cruise Agent by the travel industry and has achieved over 25 years as a top UK cruise agent.

Escape – Based in Manchester, Escape is our very own in-house consolidator and tour operator employing in excess of 100 staff and operating several different brands, specialising in holidays to Spain and the Balearics.

Medinland – This centre has offices in both London and Sheffield and is our established and successful direct-sell travel agent and tour operator, employing nearly 100 people throughout the branches.

Co-operative Sports and Events – A small team based in Manchester and the official event travel company for Manchester United.

Each centre is, in its own way, a specialist distribution channel, together offering a comprehensive range of travelling experiences, products and services. They also provide a great environment for you to learn new skills and enjoy what you do. After all, if you like dealing with customers and helping them pick the right travel choice, you’ll like it here.