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Warehouse

Our new state-of-the-art, £16million distribution centre is the largest of its kind in Europe and at the heart of our work.

Based in Stoke-on-Trent, we serve all of our branches daily, making sure they’re fully stocked with the fastest moving prescription medicines, as well as health and beauty products. With the capacity to handle 420,000 units every day, our customers can get exactly what they want, whenever they need it! In fact, we’ve the shortest customer waiting times of any major pharmacy.

Designed with input from our Pharmacists, our National Distribution Centre is even doing its bit for the environment too. We use less fuel because of sophisticated route planning, and have advanced packaging recycling facilities to help us reduce our carbon footprint.

Though it’s fully automated, it takes a wide range of skills, knowledge and talents to keep our distribution centre running smoothly. That means you’ll find a broad choice of careers here, all focused on improving the services we provide in our pharmacies. These include:


  • Our Customer Service Advisors support our branches with any queries and complaints — usually via the telephone. They play a vital role in helping to create the best possible experience for our customers.

  • Warehouse colleague and supervisory roles cover every team and shift, from receiving goods and picking to replenishment and stock control. Different teams deal with products at different stages of their life here.

  • Our Charge Hands support, motivate and monitor our teams to make sure they carry out the day-to-day activities that keep our warehouse running like clockwork.

  • Shift Managers manage and control the shift operation within the warehouse. Coaching, supporting and developing their team, Shift Managers help to increase both our cost-effectiveness and the quality of our customer service.

  • Our Supervisors manage a specific area and a talented team, helping to control costs, monitor processes and enable us to deliver superb customer service.

  • Although we don’t recruit drivers at the centre, we do have opportunities for branch-based van drivers to deliver medicines locally.