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Branch support

The Sunwin EPOS maintenance division provides branch support to a Retail Estate of over 3750 branches throughout the UK for our Food and Pharmacy divisions. That is in addition to providing hardware field support services alongside our Desktop team to support other areas of the business, including Travel, Cash in Transit and Motor Group.

Working closely with first and second line helpdesks, EPOS maintenance provides a full hardware maintenance service looking after all aspects of in-store IT equipment, including tills, printers, workstations, back office PCs, chip and pin devices and time and attendance systems.

Field Support Engineers

Based throughout the United Kingdom, our Field Support Engineers are the first on site to resolve technical issues. Engineers carry a stock of equipment to enable a ‘swap out’ in-store, where necessary, to ensure that the customer is up and running as quickly as possible. 

To find out more about opportunities as a Field Support Engineer, please click on ‘Search and Apply’.

Team Leaders

Team Leaders ensure that our Field Support Engineers can carry out support at the highest level, providing support and feedback to help the team to meet the objectives and maintain the best possible standards.

To find out more about opportnities as a Team Leader, please click on ‘Search and Apply’.

Technical Support Engineers

Technical Support Engineers have enhanced technical skills, and work with the Management team to mentor and develop the team technically, as well as troubleshoot problems and find solutions. They are also responsible for developing technical manuals to assist our Field Support Engineers, as well as providing bespoke technical training courses. 

To find out more about opportunities as a Field Support Engineer, please click on ‘Search and Apply’.

Bench Engineers and Workshop Support Assistants

Our team of Bench Engineers and Workshop Support Assistants provides an ‘in-house’ repair service for faulty equipment, where items are tested, repaired and refurbished, ready for re-use within the business.

The team is headed up by Operational Management roles, with a focus on key business functions and service delivery.

To find out more about opportunities as Bench Engineers or Workshop Support Assistants, please click on ‘Search and Apply’.