Our culture

Fair, open, expert and passionate

We combine a culture that is both commercial and ethical – and that is unique. It gives us the freedom to introduce new products and services. It allows us to grow and expand as a business. And it means we do it for the right reasons and in the right way. Because the more successful we are, the more we can give back to our members and the more we can affect the wider world.

For this reason, we are re-shaping the culture of the business to be more commercial than ever – and this has had a positive and motivating effect on our people. In our latest employee survey, engagement had risen by five percentage points and from now on we will be doing surveys every quarter rather than just every year.

We’re constantly looking to improve and we’re certainly heading in the right direction. We want to get bigger, better and more successful than ever – and you could help us get there.